Starting Salary:£17,000

Job Purpose:

We’re looking for 2 Administrators to be responsible for ensuring that all post appointment administrative tasks or regulatory reviews are completed on an IVA/Trust Deed from approval of the case to completion/failure.

Scope of Job

Principle Accountabilities/Responsibilities

Activity:

  • Ensuring a focus on quality to ensure the review is completed accurately and right first time
  • To ensure that breaches or issues identified on the case are proactively referred to the relevant team
  • Ensure that variation referrals are accurately completed in line with agreed policy and procedure
  • To answer and respond to inbound telephone calls within agreed timescales to ensure a positive customer experience
  • To ensure that all internal processing systems and trackers are accurately updated with all activity undertaken on a case
  • To always behave in a professional and effective manner when dealing with introducers, customers, creditors or 3rd parties to provide a high level of customer service.

Income & Expenditure:

  • Ensure income and expenditure is reviewed to establish whether an increase is due, wage slips are reviewed and additional contributions confirmed
  • Ensure changes to payments are discussed with the customer to avoid complaints
  • Ensure missing information is requested and reviewed within agreed SLA’s

Annual Review:

  • Complete a review of the previous year activity on the case prior to drafting the current year report
  • Ensure any outstanding matters are referred to the relevant team prior to drafting of the report
  • Produce an annual report ensuring this is passed for review within one month of the anniversary falling due

Closure:

  • Review of creditor claims to ascertain whether distribution is required
  • To action the Pre Closure Report and complete a pre closure review to assess status of the case, including PPI claims through 3rd party claims company
  • To prepare a closure / failure report and receipts and payments schedule for approval by the Insolvency Practitioner
  • Ensuring that Cashiering are advised to close the account

 

Performance Management:

  • To complete required supervisory reviews in line with company / regulatory timeframes (I&E review, Annual review, closure)
  • To ensure that all timescales and regulatory requirements are adhered to on all cases, ensuring that any beaches are escalated immediately identified
  • Ensure that DPA is completed with all customers prior to the purpose of the call being disclosed
  • To ensure that all company guidelines are adhered to fully and all required procedures and processes are followed as set out by the business
  • To take personal accountability and ownership for your own performance / development ensuring, where required, you seek support to ensure success in your role

 

Required Competencies / Behaviours:

  • Understands the importance of customer focus
  • Driven in order to deliver against the needs of the business
  • Ability to work effectively within a team
  • Able to effectively communicate with both internal and external customers
  • Wants to progress and develop themselves within their role
  • Can exhibit the core values of the Company: Innovative, Client Centric, Collaborative, Respect and Integrity

 

Compliance and Limits to Authority

Compliance: IVA Administrators have a duty to ensure that they have an awareness of the latest published versions of regulatory guidance and any internal materials created to support adherence to legal obligations.  A list of publications would include, but not limited to:

  • Learning and Development induction material; specifically Data Protection and Anti-Money Laundering.
  • Data Protection Legislation.
  • Health and Safety policy.
  • ICAEW Regulations, Standards and Guidance.
  • The complaints procedure and timeframes.

Limits to Authority:

  • To recommend to Line Manager any potential operational developments / efficiencies / system enhancements and improvements.
  • To recommend to Line Manager any potential enhancements to the overall customer journey and experience.

 

Experience / Knowledge

Essential:

  • Excellent organisational skills
  • Attention to detail
  • Ability to work to targets and strict deadlines
  • Excellent communication skills, both written and verbal
  • IT literate (Word & Excel)
  • Positive and professional approach with the ability to motivate self and others

Desirable:

  • Minimum 12 month’s experience in Insolvency or other financial services environment
  • Knowledge around the supervisory process of an IVA / PTD

 

Apply now!

To apply for this role, please complete the form above or send your CV to careers@moneyplus.com